SHIPPING POLICY
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are delivered within minimum 2 to maximum 7 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms.
Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable. For any issues in utilizing our services you may contact our helpdesk on the number/Email id given in contact us .
Exchanges
- Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately at (support@softwavetech.xyz ) We will arrange for a replacement or refund.
- Incorrect Items:
- If you receive an incorrect item, please contact us within 7 days of receiving the product. We will provide instructions on returning the item and arrange for the correct product to be shipped to you.
3. Cancellation Policy
- Before Shipment of your order : If you wish to cancel your order, you may do so before we have ship your order. Please contact us as soon as possible to discuss the cancellation.
- After Shipment of Order: Once we have Shipped your Order, cancellations are not possible. Significant planning and resource allocation occur at the initiation stage, making it unfeasible to halt the order.
- If you receive an incorrect item, please contact us within 7 days of receiving the product. We will provide instructions on returning the item and arrange for the correct product to be shipped to you.
International Delivery Policy
1. Delivery Areas
We ship to numerous international destinations. If your country isn’t listed at checkout, please reach out to our customer service team for help.
2. Processing Time
Orders are typically processed within 2-5 business days. Please note that processing times may extend during peak seasons or holidays.
3. Shipping Methods
We provide multiple shipping options for international orders:
Standard Shipping
Express Shipping
Shipping costs are calculated at checkout based on your selected method and destination.
4. Delivery Time
Delivery times depend on the shipping method and destination:
Standard Shipping: 7-15 business days
Express Shipping: 3-7 business days
Keep in mind that customs processing and unforeseen circumstances can affect these delivery times.
5. Customs and Duties
International orders may incur customs duties, taxes, and fees upon arrival in your country. These charges are the customer’s responsibility and are not included in shipping costs. We recommend checking with your local customs office for information on potential fees.
6. Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to monitor your delivery status.
7. Issues with Delivery
If your order doesn’t arrive within the estimated timeframe or if you encounter any issues, please contact our customer service team for assistance. We are here to help resolve any problems.
8. Returns and Exchanges
For details on our return and exchange policy for international orders, please refer to the Returns Policy section.
9. Contact Us
For any questions regarding our international delivery policy, feel free to contact our customer service team listed on our contact page.
Exchanges
Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately at admin@softwavetech.xyz.
We will arrange a replacement or refund.
Incorrect Items:
If you receive the wrong item, please notify us within 7 days of delivery. We’ll provide instructions for returning the item and will send the correct product.
Cancellation Policy
Before Shipment:
You may cancel your order anytime before it ships. Please contact us as soon as possible to discuss cancellation options.
After Shipment:
Once your order has been shipped, cancellations are not possible due to significant planning and resource allocation that occurs during the order initiation stage.